Who this policy applies to
This privacy policy explains how personal information is handled when you use this website. It applies to visitors who browse the site, make enquiries, or contact by phone or email.
The site provides general information about impounded car insurance and related vehicle release issues. It does not provide financial advice.
What information may be collected
If you contact the site directly, information such as your name, email address, telephone number, and details about your enquiry may be received. This information is normally provided voluntarily by you.
Basic technical information may also be collected automatically by your browser when visiting the site. This can include IP address, device type, browser version, and pages visited. This type of data is commonly used for website performance and security monitoring.
How information is used
Personal information is normally used only to respond to enquiries, provide requested information, or assist with arranging contact with authorised insurance providers where appropriate.
Information is not sold to third parties. Where insurance quotes are requested, relevant details may be shared with regulated providers for the purpose of obtaining quotations.
Lawful basis for processing
Information is typically processed on the basis of legitimate interest, contractual necessity where a service is requested, or consent where you have chosen to provide contact details.
You are not required to provide personal information simply to browse the website.
How information is stored and protected
Reasonable technical and organisational measures are used to protect information against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, but appropriate safeguards are applied.
Information is retained only for as long as necessary to respond to enquiries or comply with legal and regulatory requirements.
Cookies
The website may use basic cookies for functionality and performance monitoring. Cookies are small text files placed on your device to help the site operate effectively. You can control or delete cookies through your browser settings.
Your rights
Under UK data protection law, you may have the right to request access to personal information held about you, request correction of inaccurate information, or ask for deletion in certain circumstances.
If you believe your information has been handled improperly, you may raise a concern with the Information Commissioner’s Office.
Contact
If you have questions about how information is handled, you may contact the site using the contact details provided on the About Page of this website. Queries will normally be handled in line with UK data protection legislation.